Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened , and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Mycandybae@hotmail.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Mycandybae@hotmail.com.

If the customer wishes to cancel the order after is has already been dispatched, you will have to accept the parcel and return it back to us, you will be refunded once we receive the returned item , A refund will be issued less the original delivery costs, 

 Order errors 

if products are missing from your order please contact us at Mycandybae@hotmail.com, within 24 hours of receiving the order and we will get back you asap, we may ask for photo evidence. missing orders will be refunded not replaced, if we have sent you an incorrect order, contact us within 24 hours of receiving the items and we will resolve this by, refunding or sending the correct item out.

Damages 

If your order arrives in a damaged or faulty condition, we will offer a refund for damaged items only, we may ask for photo evidence, The purpose of the outer box is to protect the product inside from damage We do not accept liability for outer packaging being damaged if the goods inside is undamaged.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

as most our products are perishable we will not accept returns on them we may accept returns on some products, that are unopened, please contact us on Mycandybae@hotmail.com, for more info and help

Cancellations

we may cancel orders within 24 hours of purchase if we cannot fulfill the order, we will contact you before hand, you will be sent a full refund or substitute items that have been agreed on 

any orders may be canceled before they are dispatched, and you will be refunded in full 

if the customer wishes to cancel the order after is has already been dispatched, you will have to accept the parcel and return it back to us, you will be refunded once we receive the return, A refund will be issued less the original delivery costs and an